They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! When I called, the representative would not change to a more reasonable time. We did a zipline tour and a snorkel - catamaran trip. BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 It will be our pleasure to serve you. Compare Products ; English en. I don't see a way that can be done, can you please assist?? Bonampak Mza 2. Need a Ride? Nor Gonzalez has been of no help either! Our last 2 experiences were not good. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. Estimado pasajero, When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. They're very helpful. Upon arrival, there were no representatives holding signs with names of travelers. Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. Shame on you Bd, what a bad organisation !!!! Helicopter Tours 0. . Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. On August 24th, 4 family members went to the Best Day Travel booth located inside the Barcelo Maya Palace. Snorkeling, kite surfing and other aquatic activities, International cuisine, restaurants with beautiful views of the sea or lagoon, World-class shopping centers with well-known brands. Water Activities 0. Canceled bus after confirmation without rectification. When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. Would rate 0 if possible. My husbands like I should tip him. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. Do you have an email to contact BD Experience Cancun? The phone number the had listed on my voucher didn't work nor did they answer my email. Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I booked the service through Expedia. Not sure? The next day, I decided also to buy tickets for my family of 5 to join them . Enjoy the benefits of the app. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home Hilde Bec. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. This is the version of our website addressed to speakers of English in India. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Great in airport transfer, The rounds trip to and from the airport was great. My confirmation came from Costco who made my reservations. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. Omar Malpica with BD Experience is AWESOME! We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. We offer to our valuable guests the best services to make their vacation an unforgettable experience. how to we confirm our pickup. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. You can cancel this reservation up to 24 hours in advance for a full refund. No, you don't need to print your ticket I said know weve been waiting since 10:20 for our 10:30 pick up. We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. The zipline tour ran longer than stated but wasnt a big deal at all. It is always a pleasure to assist you and we remain at your disposal. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. Main attractions are paid extra: swimming with dolphins another US$100. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. Certificate of Excellence Awarded by TripAdvisor in 2019. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 103 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from C$248.52 per group Reserve More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. BD Experience, Flight changed to 6:50 on Thursday Jan 5. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. Contact page of BD doesnt work, more than 10 emails sent. Bonampak Mza 2. We found our way to the BD Experience section and checked in. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. They called multiple times and was left on hold each time. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Finally, the whole ride took 30 min, no traffic on the way. I booked a private transfer through Costco Travel. The place was creepy. Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. Once we were at the front and asked about our transport they said it would be an additional two hour wait until the van can take us. I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. They said we missed it. Cancun, Quintana Roo, Mexico. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Corporate Offices in Mexico The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? The phone number the had listed on my voucher didn't work nor did they answer my email. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Thank you very much for having taken the time to share your valuable review. . This is the hardest company to contact. Worse company ever! Well he walked away and said the car would be there shortly. Atencin a pasajeros / Customer service for passengers. BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. De cancun a playa del carmen, es raza pequea denteo de su maleta. Datos. Day 2 Tulum - Coba - Merida. 15 tht of july , of course no reaction of this corrupt organisation ! Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. I do not recommend this Tulum Xel ha package. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. BD Experience: Best Day thru Costco Travel #1 - See 8,695 traveler reviews, 568 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I was finally able to find a working number through Costco Travel. Then headed to Tulum. I tried chat but no one has responded since this morning. 40 min late for the scheduled pickup and we are not happy to say the least. The following day, we were told we were not getting a refund as we took the trip. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. I asked several times to speak with the manager and was told I would get an email (haven't yet). I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. Disgusting. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. Cancun . My trip was booked AND payed 2 times due to a failure of the system. After waiting approximately 15 minutes, we were on our way. In cash. Not sure? Shame on you Bd, what a bad organisation !!!! Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. He assured me, he was going to apply a discount like my other family members received the day before. Lote 7 SM. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. Xcaret tour is a rippoff. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. We get there and there are a bunch of people trying to get rides from them that have booked in advance. We called the company at 10:35 to see where the driver was. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Jet Blue vacation package partnership with BD Experience. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). Which would have been a 3-hour total wait at the cancun airport for a ride. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Respectfully: Bonampak Mza 2. Customer Service Department When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. Omar was FANTASTIC! We booked our trip through Costco. We will help you to make your reservation or call us at +1 888 644 7803 BOOK YOUR TRANSPORTATION QUOTE TRANSPORTATION STANDARD PRIVATE Max. BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. It showed on the email that our pick up time was changed. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. We also sent the chargeback voucher to your email for your records No car seat as requested either. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Than 10 emails sent to share your valuable review day before the had listed on my voucher did n't nor... Private Max were not getting a refund as we took the trip seat as requested either through company! Our drinks i was finally able to find a working number through Travel. 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