SAME STORY! This was purchased about 4 or 5 years ago. When they are in good working condition, they help absorb the compressors movement so it doesnt shake or make a noise. The first two said that serious and Kenmore should just take this one back and replace it with a new one. Great after 2.5 I will have spent almost as much to fix it as it cost in the first place. And you dont have to replace the refrigerator. Jun 10, 2021 by Having to pay for the tech to install the new compressor based on their warranties. Sears service provided poor responses across 2 months, continued to slide schedule and then finally cancelled. Do I qualify for the class action suit? That compressor and all apputenant parts (which they will also try to charge you for) have a 10 year extended warranty. You cannot check the level of the refrigerant in the unit yourself unless you have the technical know-how. At the same time start looking for a new fridge. Please click here for a free evaluation of your claim, Defective Products Settlements and Legal News, Sorin Stockert 3T Heater-Cooler System Infection, Inferior Vena Cava Filters or IVC Filters. So you may hear it turning on and off too often. Now, 25 months of owning it, it quit again. I've heard there are just a couple manufacturing facilities that make the parts for almost all the appliance companies, so it was confusing to me to know for sure when we bought our new house, with all LG appliances, whether we should walk away from the sale or go with it. We have been very dissatisfied with Sears for giving us the run around about who made Kenmore Elite. compressor/sealed system has failed. PRODUCT: Refrigerator - Maytag Corp. of Newton, Iowa, is recalling about 6,000 Kenmore Elite-brand TRIO model refrigerators for testing and replacement. This s my first and last Kenmore/LG product. I want a new refrigerator, from all comments it seems that the problems have only begun. May 30, 2022 by Entirely unbelievable! Hoping it will be the same for Kenmore Pro. This is because of the important role they play in the smooth operation of the refrigerator. I read the warranty in my booklet and it says the compressor has a 10 year warranty. The compressor is supposed to be under warranty for 10 years, but I have heard complaints that there is $150 dollar service fee for the technician to come out and confirm the issue is the compressor. A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food. 15 months after my purchase of my Kenmore Elite (Coldspot) Model # 106.51149112 Serial # HR30402756, we started having issues. Sears was no help. Without a refrigerator for a month???? Every part was replaced, Twice, if not more. I bought my kenmore refrigerator 3/2018, the compressor stopped working since last Friday 1/10/2020. Contacted local Appliance service company to look at the fridge and found compressor to be bad. You may need to purchase and replace the entire ice maker assembly because many of the ice maker components are not offered separately. Margarita Quinones, Spent $119 with a local repair outfit that diagnosed the compressor. I didn't check the part number in the existing compressor , but i am assuming I have the TCA36511303 compressor , and I am assuming they are going to replace it with a TCA38151706, Do you know if the TCA381 is prone to Tech support check and schedule tech to come out today. I then called Sears. I contacted Sears warranty they sent a technician out today 10/2/19 I was told it would cost me $495 to fix the problem. We purchased a Kenmore Elite (LG Mfrd) French Door, Freezer on the bottom refrigerator in April 2015, with a 3 year warranty. Paid $2995.00 and it lasted until Feb 18, 2020. are there any class actions involving this product? She couldn't afford the extended warranty so she didn't buy it. * Rental reimbursement if repair of your covered I purchased my frig Feb. 2015. An example of data being processed may be a unique identifier stored in a cookie. If anyone starts a class action lawsuit pleas include me in that group!! This website is a partnership among six federal agencies. After that fiasco the Kenmore refrigerator compressor stopped cooling after only 18 months. So just spent another $2000 for a new replacement including the 3 year warranty. Done with Sears forever. Bought my Kenmore Bottom Freezer refrigerator Model 7957249 on Dec. 24 2017. I have lost all of my refrigerated and frozen items. Terrible service and cost from Sears. Click here to use the chat box on this page to speak with a verified appliance technician right away. Lg compressor has a 7 year warranty but not when it has a kenmore label on it. 2.to prevent electric shock,unplug before servicing. went to work the next morning, only to come home to water all over the floor from the ice melting in door. I purchased a Kenmore Elite (79575043610) when I built my house. I purchased my Kenmore Elite, Grab and Go, Side by Side, Stainless steel, Counter Depth, model 51683, refrigerator around 7/17/2017 and the compressor went out on around August 9, 2019. You need to replace it because it no longer works. After theyve been defrosted or cleaned, replace the coil cover, turn on the power, and see if your fridge now cools properly. Service terrible. I have been on the phone with Sears several times the past few days complaining about my refrigerator not working. However, if the cord is in good working condition, then plug another appliance into that same wall outlet. Else, they will cover the compressor I believe but the customer has to incur all other costs which can easily run into $500- up to a thousand +. If there is no continuity at any temperature setting, replace the thermostat. I would rather put $1500 into a new, NON KENMORE/LG refrigerator. We lived out of coolers for 2 weeks until a "cheap" fridge we purchased arrived. It will be several thousand dollars to replace them. I purchased a 3 door kenmore with filtered water through the door. Any help would be appreciated. Have there been any class actions against Kenmore? I purchased a Kenmore Elite French door refrigerator on July 23, 2016 along with a new dishwasher and stove. When these coils become dusty or freeze over, they can prevent your refrigerator from cooling. Going out to buy a new refrigerator today, and I can assure you it wont be Kenmore or LG!!!! I am currently without a refrigerator for about 2 months. The freezer seemed to not be cooling very well. We are saving for new appliances, it's like trying to save for an old used car. This is disgraceful and we will never purchase anything from Sears again. If you find a circuit that is open, you may have to replace the compressor. digital controls; an external water dispenser; an air filter; dual evaporators; a door open alarm; a beverage . Do these big companies even care? I have a kenmore/LG trio refrigerator purchased in 2016. In any case, having a good understanding of the refrigeration appliance and performing regular maintenance will help you get the most out of your investment. What??? Our fan was making loud noises which stopped when we opened the door on either the freezer or the refrigerator. Service Tech did not show. Put back the filter dryer, too. It is not working. I called Sears customer service and scheduled an appointment for a tech diagnosis and repair on Friday, April 17, 2020. Put the new compressor in the space created by the removal of the old one. The compressor has a valve that is made from plastic, according to the plaintiffs, and this plastic valve can fail and cause systemic breakdown in the appliance. Now today 2-5 years later and 3000 in a fridge I have nothing. Obviously, nothing has been done to resolve this problems over the years. LFX 289685/00 April of 2019. I bought a Kenmore Elite refrigerator. I have a 10 more elite also model 79574047402 The compressors gone out on it and I bought a brand new in 2017 that's absolutely horrible that these fridge that you pay and they go out and they go out is there anything I can do, Purchased in 2015 Kenmore Elite Fridge Compressor now gone and LG won't warranty the compressor that has a 10yr warranty. If you dont find continuity, replace the fan or just the motor. It's a side by side. Wanted refund first day ,Frank's Appliance persuaded me to keep it . He suggested we get in touch with LG and have them come and check it out. Now a cooling issue. This is how we found out that the fridge quit working. It seems to be working, but I am nervous. ). Can they not just take at face value what my original repair person said about it being the compressor and then come out to do the repair? safety precautions please read the following instructions before servicing your refrigerator. Kenmore Elite Model 795.73157.610 manufactured in 2016 and in house I purchased in 2019. The ice maker broke within months and they fixed it. if nothing else i can let them know that they have bad products. She is widowed so her refrigerator does not get used as would a normal size household. The compresser will finally quit. Called local service technician and he confirmed compressor is bad and his advice was to junk this refrigerator and buy a different brand because the new compressor (which we would have to pay labor to install) would also most likely fail in 2 years. I am in if there is a class action suit. Jake Jake from ApplianceBlog.com - Founded 2004 Look-Up & Order Parts Bought a Kenmore Elite Refrigerator 795-74033.411 approx. (Must Read), Tappan Dishwasher Problems: 7 Common Issues (Must Know), GE Portable Airconditioner Not Cooling (With Solutions), Frigidaire Portable Airconditioner Not Cooling (With Solutions), Danby Portable Airconditioner Not Cooling (With Solutions), LG Portable Airconditioner Not Cooling (With Solutions). He said, "It's out of Freon, they all so that" He proceeded to tell my husband that it's and LG product and a piece of crap. We purchased the Kenmore Elite bottom Freezer refrigerator April 2015. I called the number and was taken back to Sears who said that the fridge is not under warranty. The tech said compressor is bad. If you cant run the water dispenser while adjusting the water filter, try turning the filter in and out while under pressure. (Important Facts), How Long Does a Samsung Refrigerator Last? I would like to go on record with the hundreds maybe thousands of other people who purchased a Kenmore elite refrigerator 795.73167.610. Our service tech from a local LG company is baffeled. We were able to finally get a replacement fridge in June 2016. This kind of money is not disposable. No wonder Sears went bankrupt. My elderly mom purchased her Kenmore Elite model #795-75043610 in November 2018. We paid 3rd party to come and install parts and the new compressor was dead!! Four years later, in July 2021, it completely quit cooling. Had it repaired after waiting approximately 3 mos for warranty service. Having my failed compressor replaced on my Kenmore Elite 795.7205 by a Sears technician as I'm writing this reply. Help me,please. Postal lady knew us and the problems we were having so she delivered. Visit these pages to find what you need: The homepage to search for a model or part Our DIY how-to guides and videos to find repair instructions The Water Filter Finder for refrigerator water filters ; Not sure I'd purchase anything from Sears. Called Sears Repair on 8/24/19 and they gave us a date of 9/10/19 for the technician to "diagnose" the problem although we kept telling them that we were sure it was the compressor. I have argued until I'm blue in the face with a thousand Representatives through Sears LG and Sears Kenmore Department which are all pretty much tied together and they are making it where you have to replace your fridge within 3 years every three years because they are trying to drum up business bye making us customers that stuck with them through the possible closures and shutting down of all locations we get treated like this and then to kick me while I'm down they offer me $160 in points on my Shop Your Way account to put towards a mini fridge to get me by until the repairs can be done 2 weeks later but there are no fridges available whatsoever on Sears website for my town that will make it to the store or to my house before my fridge will be repaired so to add insult to injury they give me $160 I can't use which infuriates me even more and being told when I bought the items that they would last me 15 plus years but yet they already knew the refrigerator wood fell within the first 3 years but proceeded to tell me it would last me 15 plus years and nobody can step up to the plate and make this right I asked for a replacement fridge not a repair 2 weeks later because of the fact that there will be a smell that develops from my fridge sitting not being used for over 2 weeks but yet the charges that I would have to pay if it wasn't covered under warranty would be $950 plus they gave me $300 towards food loss and that hundred and sixty dollars but to just give me a new fridge of the same model which is now reduced in price by half due to all it's bad reviews it's only $1,200 now but do the math they will spend $100 more not to give me a new fridge that's BS and I hope that the right person sees this post and brings all this to light on a national level because Sears needs to be shut down and penalized 4 their wrongdoing and lying and misleading and forcefully making customers K obscene amount of money for repairs my repair states that the compressor is $424.91 but if I were to order it on the site myself and get it shipped to me it's only $350 why can anybody explain because of the fact that they are cheating every system that they possibly can so those of you who had to pay for their repairs I would go back and look how much they charged you and how much the parts actually are because there's about $100 in difference between all of their costs from the repair guy "not including labor" versus their own website!!! 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